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SHIPPING AND RETURNS

At EYO we are passionate about creating the best experience for you. We are confident that you will love your new activewear clothing and that you will be able to enjoy it for years to come.

Please see our returns policy below. Once you have read it through you can email hello@eyoactive.com and we will provide you with posting instructions. We are unable to offer free post returns and it is the customer's responsibility to pay for the return. Please ensure your items are securely wrapped and details of the exchange are enclosed. When sending the parcel back, please make sure you obtain proof of postage and a tracking number certificate. We are not responsible for any lost or stolen packages.

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SHIPPING UPDATE.

Due to COVID-19 Royal Mail collection has been suspended which means we will be shipping your items on Wednesdays, Fridays and Sundays only until further notice.

SHIPPING

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  • We ship all orders using Royal Mail, 48 tracked.

  • We try to dispatch your order as quickly as possible. Please allow 1-2 working days for your orders to be dispatched.

  • Once your orders have been dispatched please allow 3 working days for UK delivery and 10 working days for International delivery. Please note that due to COVID-19 these times are delayed, see below.

  • We are not responsible for delays caused by customs clearance processes or Royal Mail/other.

  • If your order is a gift, please shoot us an email and we'll be happy to include a personalised note.

COVID-19

Due to COVID-19 there are postal delays across the UK and the rest of the world. 

Our orders are delivered by Royal Mail and their international shipping partners. Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the UK and Europe there is a limited range of delivery services available, and we cannot be responsible for delays as a result of remote delivery locations and/or adverse weather conditions.

RETURNS

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At EYO we are passionate about creating the best experience for you. We are confident that you will love your new activewear clothing and that you will be able to enjoy it for years to come.

Please see our returns policy below. Once you have read it through you can email hello@eyoactive.com and we will provide you with posting instructions. We are unable to offer free post returns and it is the customer's responsibility to pay for the return. Please ensure your items are securely wrapped and details of the exchange are enclosed. When sending the parcel back, please make sure you obtain proof of postage and a tracking number certificate. We are not responsible for any lost or stolen packages.

WHAT IS YOUR RETURN POLICY?

  • To be eligible for a return, your item must be unused and in the same condition and packaging that you received it. It must not be worn, washed or altered in any way. If you return an item to us marked with deodorant, makeup etc we will refuse your refund and return the item(s) back to you.

  • Returns will not be accepted if the original swing tag has been cut off.  If you return an item without the original swing tag, we will refuse your refund and you will be charged to return the item(s) back to you .

  • We do not offer exchanges.

  • Any returns that arrive after the 14 days are ineligible for return and will be reshipped to the customer upon receipt at our fulfillment centre. Please note, you will be liable for postage costs for us to return these item(s) to you.

  • We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or for items that are not returned to us in their original condition. 

  • Your shipping costs will not be refunded. If you are paying in a currency other than GBP, exchange rates can fluctuate between the time of purchase and refund which may impact your refund amount.

 INTERNATIONAL TAXES AND DUTIES

All European and international orders may be subject to import duties and taxes. We are unable to advise on these costs, as they are country specific. Please contact your local customs office to find out more information regarding taxes and duties, which are applied to orders delivered outside the UK. Responsibility for any import fees, duties and/or taxes that are incurred on the package rest with the customer.

RECEIVED A FAULTY ITEM?

We are so sorry that you received a faulty item! We triple-check each item before we send it out so please email customer support hello@eyoactive.com and provide photo evidence of the fault and we will work quickly to get this resolved for you.

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